You can find the terms "AI," "artificial intelligence" and "machine learning" all over collections. You might also assume that most everyone in the industry has integrated AI and machine learning into their strategy. That assumption would be wrong.

“There are not a lot of real, true AI use-cases at the moment. It is a term that is a little bit overused right now,” says Chris Repholz, Chief Business Officer at The CCS Companies.

Substantial AI use-cases are still pretty rare in financial services, agrees Michael Orefice, Business and IT Practice Leader at Bridgeforce.

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