Outbound IVRs come with potentially serious compliance risks, but that doesn’t mean your agency partners shouldn’t use them on your portfolio. When those compliance risks are managed, outbound IVRs are a great tool to increase right party contacts and liquidation without increasing the cost to collect. Here, Sara Woggerman from Research Assistant breaks down How You Can Manage the Compliance Risk with Outbound IVRs.
Using an outbound Interactive Voice Response (IVR) can be beneficial for collections, but it can pose real compliance risks if not deployed with strong controls.
What is an IVR, you ask? What is outbound IVR?
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