Regulation F

September 4, 2024 by Alan S. Kaplinksky in CFPB

CFPB Takes Dual Action Against Bank Holding Company for Alleged Unlawful Repossesions and Sales Practices

HIGHLIGHTS: The Consumer Financial Protection Bureau ("CFPB") issued a Consent Order and Proposed Court Order against a nationally charted bank ("Company") that offers financial services including credit cards, mortgages, home...

September 27, 2023 by Missy Meggison in CFPB

Compliance with Reg F is Not the Same as Compliance with the FDCPA, Says Court

This article originally appeared on insideARM and is reposted here with permission. A District Court in New Jersey recently ruled that complying with Reg F does not necessarily equal compliance...

January 18, 2023 by Joann Needleman in Credit Governance

[Podcast] Credit Eco To Go: Can We Achieve Consistency to the Complex?

For fintech lenders, debt sale is the obvious way to handle collections & recovery. It’s quicker than the other options and, if you partner with a good debt buyer, it’s...

September 1, 2022 by Erin Kerr in Channel Optimization

How to Optimize Your Outbound Channel Strategy

Financial services companies are adding new communications channels and making significant progress towards a true omnichannel collections strategy for debt collection, but when it comes to consumer communication, does that...

August 25, 2022 by Abigail Pressler in CFPB

Text Messages From Debt Collectors? Not in My Backyard!

When it comes to planning an omnichannel debt collection strategy, communications channels like SMS and email make a lot of sense. In many cases, consumers prefer these channels over more...

May 4, 2022 by Colene McNinch in CFPB

Creditors: Can You Outsource Risk by Outsourcing Collections? Not Anymore.

Outsourcing collections means outsourcing risk, right? Wrong. There have always been risks associated with creditors and lenders outsourcing services like debt collection, but with the implementation of Regulation F, and...

April 28, 2022 by McKay Bird in Compliance Tech

Solve It Strategically: Natural Language Compliance

Solve It Strategically is a new series from iA Strategy & Tech where we discuss current industry challenges and how some tech companies solve those challenges with sharp technological and...

April 14, 2022 by Jesse Bird in Compliance

Why ARM Companies Must Operationalize Reg F Compliance Now

It’s impossible to manually manage call compliance. Even before Regulation F, companies in recovery and collections had to contend with layers upon layers of call compliance rules, including permissible times...

March 31, 2022 by Arjun Mitra in Consumer Preference

The End of Outbound Calling and the New Customer Experience Era in Collections

Reg F set some companies back on their heels, but not Firstsource. Since 2017, Firstsource has been operating using a customer-centric, digital-first collections methodology and they aren’t stopping any time...

March 30, 2022 by Erin Kerr in Email

3 Compliance Myths about Email for Digital Debt Collections / Recovery

More companies in collections / recovery should be using email as a key consumer communication channel. The reasons are clear. 50% of consumers prefer to receive communication from brands via...