SMS

August 21, 2024 in CFPB

6th Cir. Holds EFTA Does Not Provide Indemnification or Contribution Right for Financial Institutions

The U.S. Court of Appeals for the Sixth Circuit recently upheld the dismissal of a financial institution’s putative class action lawsuit against a cellular service provider arising from a “SIM...

October 26, 2023 in Compliance Tech

[Video] Three Keys to Building a Collections Technology Roadmap

Texting is the most effective way to reach delinquent consumers, but, like all communication methods used in debt collection, it’s not easy to comply with regulations. What does Jesse Bird,...

August 15, 2023 by Bryce Noel in SMS

What is Account-to-Person (A2P) Messaging?

In today's digital era, effective communication is crucial for debt collectors, looking to maximize their recovery rates. Account-to-Person (A2P) messaging has emerged as a game-changing tool in engaging with consumers...

August 11, 2022 by Erin Kerr in Consumer Preference

Customer Engagement Platform Twilio Bans Third-Party Debt Collection Messaging

In a recent update to their forbidden message categories, Twilio, a customer engagement platform that offers SMS / text messaging, emails, and other outreach methods, made it clear that using...

July 14, 2022 by Erin Kerr in Collections Strategy

A Short Guide to Digital Collections and Recovery Strategy Best Practices in 2022

What is digital debt collection and what does this mean in 2022? There’s no single way to define digital debt collection (also referred to as omnichannel collections or digital recovery),...

July 14, 2022 by Erin Kerr in Collections Strategy

Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

Are lenders being too cautious when it comes to using texting / SMS for debt collection? Several third-party agencies with deep SMS experience say yes. Texting with consumers who are...

February 17, 2022 by Erin Kerr in Customer Portal

3 Under-the-Radar Strategies to Reduce Friction in Authentication for Digital Debt Collection

In collections, authentication equals friction. We’re asking customers to give us their private information, like their date of birth and the last four digits of their social security number before...

December 2, 2021 by Erin Kerr in SMS

Will Remote Work Help Talent-Starved Collections Companies Find and Keep Talent?

What you'll learn: The collections industry is starved for talent and are overwhelmingly turning to remote work as a retention strategy, according to a new TransUnion study. SMS / texting...

June 10, 2021 by Erin Kerr in Communication

Three Keys to Successful SMS in Debt Collection

Don't overlook the value of SMS as a key part of your digital recovery or debt collection strategy. The accounts receivable management (ARM) industry tends to move slower than most...